Cancellation and payment

Last updated: 24 September 2026

This translation is provided for your convenience: in case of any difference, the French version of this page prevails.

In short: nothing is paid on the website. The price, payment and cancellation are agreed by email or WhatsApp between the guide and you, and are kept in writing.

Payment

The amount, the time of payment and the payment method are set by email or WhatsApp between the guide and you, before confirmation, and are kept in writing. A phone call may be used to discuss them, but the final agreement is always confirmed in writing. Keep this exchange: it is the reference.

If you cancel

Let us know as soon as possible, by email at aitbenalihamza87@gmail.com or by phone on +212 6 80 86 34 75. The cancellation terms are those agreed by email; if nothing has been agreed, cancellation is free and any amount paid is refunded.

If the guide is not available

He may send another guide holding the professional licence in his place, on the same terms. He lets you know by email before departure; if this replacement does not suit you, you may cancel free of charge and any amount paid will be refunded.

If the guide cancels

If he has to cancel without being able to arrange a replacement (illness, force majeure), he lets you know as soon as possible. You owe nothing, any amount already paid is refunded in full, and we help you find a solution where possible.

Shortened service

If part of the planned guiding did not take place because of the guide, it is not charged to you, or is refunded if you have already paid for it.

Your other bookings

Accommodation, transport or activities that you have booked yourself with other providers are subject to their own cancellation terms. Remember to check them, and consider cancellation insurance if you have paid a deposit.

Once the guiding is over

Once the planned guiding has taken place in full, no refund, even partial, may be requested afterwards, whatever the reason (change of mind, disappointment, comparison with another trip…). Any problem arising during the trip must be reported to the guide on the spot, so that he can remedy it immediately; see the “Complaints” clause of the terms and conditions.

In case of disagreement

If you believe an amount is not justified, write to us at aitbenalihamza87@gmail.com: we will look for a solution together.